Reference

Terms & Conditions for Your Account

Our Terms & Conditions set the rules for account creation, deposits, game access, and withdrawals across Live Dealer Lobby, Aviator, Mahjong Ways, and Rocket Crash.

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bolakita Terms & Conditions for Your Account
REACH US

Ask Us About The Rules

If you need the wording checked, want a copy of the current terms, or think a wallet action was taken in error, use the contact paths…

Live Chat Open live chat in the footer for wording checks, blocked-access questions, and account corrections.
WhatsApp Use WhatsApp for short account issues when you need a quick reply about identity…
Email Send longer requests by email when you want a written record of a clause…
DATA ACCESS

Data, Cookies, and Account Checks

We handle this policy area with the same checks we use for account security. We log the terms version shown to you, keep the cookie banner lean, and store only the data…

Data handling

We keep only the profile, wallet, and verification data needed to open the account, process DANA, OVO, GoPay, or QRIS activity, and answer your request. If law or payment checks require more, we will tell you why.

Cookies

We use cookies to keep you signed in, remember the language state, and record the terms page you accepted. You can clear them in your browser, but some pages may ask you to verify again after that.

Account security

Your login is tied to your registered email or phone, so changes to the account need a check before they go through. If a password reset or device switch looks unusual, we may pause it until you confirm the request.

Retention

We keep terms acceptance logs, wallet records, and support tickets for the period needed to meet legal and payment-network checks. After that period, records are removed or anonymised according to our internal retention schedule.

Change requests

If you want to correct your name, phone number, or contact email, send the request from the account channel that matches your profile. We may ask for a fresh check before the change is applied.

Contact path

For anything about access, a clause, or a disputed action, write to chat or email with the date, the step you took, and the screen text you saw. That helps us trace the exact record and answer faster.

Questions People Ask First

These answers cover the points people ask most often: who can open an account, how we verify deposits and withdrawals, and how to ask for a change when a rule affects you. If your case depends on your location or on local law, we will say so clearly before you proceed. We keep the wording plain so you can check the clause, the channel, and the next step without reading between the lines.

They cover account opening, profile accuracy, payment checks, game access, wallet actions, and the way we handle changes to the page. If a clause depends on local law, we say so before you proceed.

Access depends on local law and is available only where local law permits. If you are in a permitted area, you can open an account and use the page normally; otherwise, the action will be stopped.

A deposit can be checked when the name on the payment rail does not match the account, when a transfer is reversed, or when the payment network pauses the record. We confirm the trail before the wallet updates.

Use the account channel tied to your profile, then ask for the exact change you need. We may request a fresh check if the new email, phone number, or name needs proof before it is saved.

We keep acceptance logs, wallet records, and support tickets for as long as we need them for legal, payment, and account checks. After that, the record is removed or anonymised under our retention schedule.

Send us the date, the clause you want checked, and the screen text or account step that caused the issue. Live chat and email both work, and we will answer with the rule that applies to your case.

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