Reference

Legal terms before you join

We keep our legal terms close to the account flow so you know how access, wallet records and data requests are handled before you open an account.

Local law appliesAccount data rulesCookie choicesDANA recordsQRIS receipts

Explore Lobby Read FAQ

Legal scope for your account

bolakita Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This legal notice explains how we treat your account relationship with bolakita, not just what appears in the lobby. When you create an account, we ask for details needed to identify you, protect wallet activity and keep transaction logs tied to DANA, OVO, GoPay or QRIS.

1
Access is not the same in every place; it depends on local law and is available only where local law permits. If a rule changes, we may adjust account access, verification steps or available payment rails, and we will use the account message area or support
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channel to tell you what changed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where legal questions reach us

Legal questions need a clear trail, so we separate them from general lobby chats when the topic involves identity, account access, wallet history or data correction.

DATA HANDLING

How we handle legal records

Your legal record covers more than a username. It can include login events, wallet receipts, cookie choices, device checks and messages you send to us.

Account identity

We use the account details you provide to connect your login, wallet records and support history. If your phone number changes, contact us before your next withdrawal request so the legal record stays consistent.

Cookie controls

Cookies help us keep your session, language choice and security checks working on mobile browsers. You can clear cookies in your browser settings, but you may need to log in again and repeat device checks.

Payment records

DANA, OVO, GoPay and QRIS records are stored with time, amount, account reference and status. We use them for wallet disputes, reconciliation and requests where you ask us to locate a specific transaction.

Security review

If we see unusual account access, we may ask for extra verification before changing data or processing a withdrawal. This protects the legal record from requests that do not match your login or wallet history.

Retention period

We keep account and transaction records for as long as they are needed for service operation, dispute handling and legal duties. When records are no longer needed, we remove or separate them from active account use.

Correction requests

You can ask us to correct contact details, check a wallet record or explain how a data item is used. Send the request from the logged-in account so we can confirm it belongs to you.

Questions about legal access

We answer common legal questions in plain terms so you can decide whether to open an account and what records you should keep. These answers cover account access, data handling, payment receipts and contact paths; they do not replace local legal advice. If your question involves your own wallet record, contact us from the account so we can verify the request before discussing details.

Access depends on local law and is available only where local law permits. We may ask for account verification or limit access if your location, account details or payment activity does not match our legal checks.

We collect the details needed to create and protect your account, such as login data, contact details, wallet references and support messages. We use them to manage access, answer disputes and keep transaction records accurate.

We use payment records to match deposits, verify withdrawal requests and answer wallet disputes. A record may include rail name, time, amount, status and account reference, but we never need your wallet PIN.

Yes. Send the request from your logged-in account through live chat, the help inbox or the Legal request path under Account, Help. We may ask for extra verification before changing details tied to payments.

Cookies help us keep session, language and security checks connected to your device. If you clear them, the legal record does not disappear, but you may need to log in again and complete device verification.

We keep records while they are needed for account operation, payment reconciliation, dispute handling and legal duties. When a record is no longer needed, we remove it or separate it from active account use.

Use live chat from 09:00 to 23:00 WIB, the help inbox on bolakita.net or Account, Help, Legal request. Include your account name, payment rail and the exact record you want us to check.

Legal terms before you join

Where legal questions reach us

How we handle legal records

Account identity

Cookie controls

Payment records

Security review

Retention period

Correction requests

Questions about legal access

01 Who can access bolakita under the legal terms?

02 What account data do we collect for legal purposes?

03 How are DANA, OVO, GoPay and QRIS records used?

04 Can I ask bolakita to correct my account details?

05 How do cookies affect my legal record?

06 How long do we keep account and wallet records?

07 Where should I send a legal request about my account?

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